You are asked to read this policy carefully; this policy lays out the grounds for registration, payments, withdrawals and refunds. This policy applies to all candidates who register to sit an exam with Language Affairs Centre, regardless of origin, institution, status or examination.  

It is the responsibility of Language Affairs Centre staff to make this policy known to candidates when a registration is made.  It is also the responsibility of all institutions with whom Language Affairs has dealings to ensure that their staff to make this policy known and understood to their candidates whom they register with Language Affairs Centre to sit an examination.

It is clearly stated and should be understood by all parties that all Cambridge exam centres are independently–owned, fully autonomous business entities.  Equally, Language Affairs is a fully independent examination centre which runs exams for a range of international examining bodies. The policy herein stated is that of Language Affairs Centre; should an institution provide candidates to Language Affairs Centre or should a private candidate register with Language Affairs Centre it must be accepted that the polices set out here are fully acknowledged, accepted and shall be abided by by the institutions and candidates. These policies do not represent the views or regulations of any other exam centre.  Language Affairs Centre shall act to make any changes to these polices known to institutions and candidates with reasonable notice. Language Affairs Centre shall act to manage all examinations with due care and attention in a professional manner at all times; where an issue arises in relation to Cambridge English Language Assessment examinations it shall be dealt with according to Cambridge English Language Assessment regulations and within Cambridge English Language Assessment timeframes. Where an issue arises in relation to any other examination it shall be dealt with in accordance with the regulations of that examining body.

POLICY

Behaviour and Regulations

All candidates who sit an examination with Language Affairs Centre are understood to accept all Language Affairs regulations and policies.   Failure to read or understand a policy is not sufficient grounds for a withdrawal or refund.

  1. All candidates who sit a Cambridge English Language Assessment Paper-Based (PB) Cambridge examination and Computer-Based (CB) Cambridge examination are required to abide by the Cambridge English Language Assessment exam regulations. Registration and payment for an exam is deemed to represent acceptance of the Cambridge English Language Assessment exam regulations. All candidates who sit an examination through Language Affairs are understood to accept the regulations of that regulatory body.
  2. All Language Affairs Centre staff are required to enforce these regulations at all times. Candidates are obliged to listen to and follow the commands of Language Affairs Centre staff at all times.
  3. Any candidate deemed to be engaging in activities contrary to the exam regulations of the examining body through which they are sitting; such as but not limited to; malpractice, inappropriate behaviour, disturbing other candidates, unsettling the exam room environment, may be disqualified or removed from the exam centre.
  4. No refunds will be authorised for or given to candidates who are expelled for unacceptable behaviour, regardless of which examining body the exam is run for.

Registrations and Payments

All Language Affairs examinations, except BULATS, run on globally set dates.

  1. Registrations for a Paper-Based (PB) examination must be made a minimum of seven weeks before the actual Paper-Based (PB) examination date. BULATS registrations are taken a fortnight before exams.
  2. Registrations for a Computer-Based (CB) examination must be made a minimum of two weeks before the actual Computer-Based (CB) examination date.
  3. Payment for a Paper-Based Cambridge examination must be made at the time of registration, at least seven (7) weeks before the actual examination.
  4. Payment for a Computer-Based examination must be made at the time of registration, at least two (2) weeks before the actual Computer-Based (CB) examination date
  5. Payment for any examination sat with Language Affairs Centre must be made in full for when registration is made.
  6. All registrations for a Paper-Based (PB) examination made after the seven week deadline will attract a late fee of $85 ($100 in 2017)
  7. No registration will be lodged for any examination unless the payment is made in full by the invoiced date.

Withdrawals and Refunds

  1. Requests for withdrawals for Cambridge exams must be made through Language Affairs. Requests for withdrawals for all other exams must be made through the governing body running the examination.
  2. No withdrawal of a Paper-Based (PB) registration is possible between six weeks from the exam and the actual Paper-Based (PB) examination date
  3. No withdrawal of Computer-Based (CB) registration is possible within seven days immediately prior to a Computer-Based (CB) examination.
  4. Notification of cancellation and withdrawal from a Paper-Based (PB) examination must be made in writing, in English, at least six weeks earlier than the registered exam date.
  5. Cancellation and withdrawal in writing at least six weeks earlier than the registered Paper-Based (PB) exam date will attract a full refund of the paid Paper-Based (PB) examination fee minus a $55 administration charge.
  6. Notification of cancellation and withdrawal from a Computer-Based (CB) examination must be made in writing, in English, at least two weeks earlier than the registered exam date.
  7. Cancellation and withdrawal in writing at least two weeks earlier than the registered exam date will attract a full refund of the paid Computer-Based (CB) examination fee minus a $55 administration charge.
  8. Cancellation and withdrawal in writing outside of these time periods may be made, however, the decision to grant a refund would then rest with Cambridge English Language Assessment in the United Kingdom and not with Language Affairs Centre.
  9. Cancellation and withdrawal in writing, less than the required time before the registered exam date will not attract  a refund of either the  Paper-Based (PB) examination fee or the   Computer-Based (CB)  examination fee
  10. Cancellation and withdrawal in writing is to be submitted to: languageaffairs.com.au
  11. Where an institution or candidate is able to demonstrate exceptional or extenuating circumstances a request for a refund may be made outside of the six week period. Where the candidate is found to be eligible for a withdrawal a full refund of the paid Paper-Based (PB) examination fee minus a $55 administration charge will be made.
  12. In cases where a candidate is seeking to withdraw from the examination and requests a refund outside of the six week period under exceptional or extenuating circumstances, the independent professional supporting documentation is required. Examples of independent professional supporting documentation are, but are not limited to: a police incident report, a doctor’s medical certificate indicating incapacity on the exam date, a letter from the embassy of the candidate concerned, a hospital report indicating incapacity that the candidate has been undergoing treatment and is unable to proceed with the examination.
  13. All institutions and candidates shall be officially notified in writing (electronic communication) of the result of their withdrawal and refund application within 14 working days of the written refund application being received Language Affairs Centre.
  14. Should an institution or candidate have a refund request denied, the institution or candidate may appeal that decision in writing within 14 days of the official written (digital) notification indicating rejection of the refund.
  15. Where an appeal against a refund rejection is correctly lodged with and received by Language Affairs Centre a comprehensive investigation of the circumstances shall be undertaken by Language Affairs Centre in conjunction with an external and independent body. The final decision shall be communicated (digitally) to the institutions or candidate    by the Language Affairs Centre Exams Manager in writing (digitally).
  16. This registration, payment, withdrawal and payment policy refers to examinations managed by Language Affairs Centre and for institutions and candidates who sit examinations with Language Affairs Centre.
  17. Where a candidate has sat a Paper-Based (PB) examination or a Computer-Based (CB) examination, no refunds will be authorised or given to candidates.
  18. No application for a refund will be accepted after a candidate has sat a Paper-Based (PB) examination or a Computer-Based (CB) examination.

Transparency data 2016

The following provides a financial transparency statement for Language Affairs Centre.

  1. All examination registrations after the seven week deadline attract a non-returnable late fee of  $85 ($100 in 2017)
  2. All successful refunds made to candidates attract a non-returnable $55 administration charge.
  3. All registrations for Paper-Based (PB) Cambridge examination and a Computer-Based (CB) examinations not made on the standard registration spreadsheet sheet provided by Language Affairs entre attracts a non-returnable $55 administration charge.
  4. Payment for a Paper-Based (PB) Cambridge examination and a Computer-Based (CB) examination shall be made on time. Failure to make a payment for an examination on time may result in the non-registration of a candidate.